Frequently asked questions

Step 1: Select the item and your preferred size/color (if applicable and be mindful of the sizing if have). Once confirmed you may click “Add to Bag”.Step 2: You can either continue shopping or if you are settled on purchasing your item(s), click on the bag icon at the bottom navigation tab of your screen and select “Go to Checkout”.Step 3: In the event that you aren’t already logged in to your ZALORA account, you will be prompted to either log in or register one. Once you’ve successfully logged in, at the cart page, indicate your delivery address and your preferred payment method.Order confirmation emails and order-related communication will be sent to the email address you signed up, so please ensure to provide a valid email address!

Delivery option cannot choose by customer, include local and international.

It is depended on your shipping address. Normally it takes within 1 week for local shipping (Malaysia)For international shipping will be longer.

Yes. All items shop through are charge for shipping fee. unless stated free.

No return, No refund, No exchange accepted. Make sure you confirm all details of the item before payment.